Shipping policy
Domestic Shipping (Egypt):
- Delivery Time: Orders within Egypt are typically delivered within 48-72 hours.
- Shipping Cost: We offer free shipping on all domestic orders.
- Order Processing: Orders are processed and dispatched within 1-2 business days. You will receive a confirmation email once your order has been shipped.
International Shipping:
- Delivery Time: Currently, we do not offer international shipping. Our services are limited to addresses within Egypt.
- Customs and Duties: N/A
Tracking Your Order:
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order online.
Inspection and Payment:
- Inspection: Customers have the right to inspect the product upon delivery to ensure it meets their expectations. Our delivery personnel will wait while you check the product.
- Payment: If the product meets your expectations, you can proceed with the payment. If not, you can return the product to the delivery person immediately without any additional cost.
Delays and Issues:
- Delays: While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. We appreciate your understanding and patience.
- Contact Us: If you experience any issues with your order, please contact our customer service team at info@eos-kicks.com or +20 101 974 9650. We are here to assist you and resolve any problems as quickly as possible.
Thank you for shopping with EOS Kicks. We appreciate your business and are committed to providing you with the best possible shopping experience.
