Return and refund policy

At EOS Kicks, we prioritize customer satisfaction and aim to provide the best possible service. We understand that sometimes products may not meet your expectations, and we strive to make the return process as smooth as possible. Please read our return and refund policy carefully.

Return and Exchange Policy:

Inspection Before Payment:

  • Inspection: Customers have the right to inspect the product upon delivery to ensure it meets their expectations. Our delivery personnel will wait while you check the product.

Immediate Return:

  • Return: If the product is not as expected or you are not satisfied with it for any reason, you can return it immediately to the delivery person without any additional cost. This ensures that you only pay for what you are completely satisfied with.

No Returns or Exchanges After Inspection:

  • Policy: Once you have inspected and accepted the product, we do not accept returns or exchanges. This policy is in place to prevent any instances of customers attempting to return a different product from the one they received. We believe this helps maintain the integrity and trustworthiness of our service.

Additional Information:

Contacting Customer Service:

  • Support: If you have any questions or concerns about your order, please do not hesitate to contact our customer service team at info@eos-kicks.com or +20 101 974 9650. We are here to assist you and ensure you have a positive shopping experience with us.

Quality Assurance:

  • Quality: We take great care in ensuring that all our products meet high-quality standards before they are shipped out. In the rare event that you receive a defective or incorrect product, please contact our customer service immediately for assistance.

Refund Process:

  • Refund: For any returns made during the delivery, refunds will be processed immediately. You will not be charged for the product if it is returned to the delivery person at the time of inspection.

We appreciate your understanding and cooperation. Thank you for choosing EOS Kicks. We look forward to serving you and ensuring you have a pleasant shopping experience.

If you have any further questions, please feel free to reach out to our customer support team.

Thank you for shopping with us!